lad-peter posted on October 20, 2011 19:07
Hamilton: On the advent of launching an innovative management software solution October 7, non-emergency medical transfer company, Ontario Patient Transfer has experienced an unusual number of service-provider outages that have hampered communications. Consequently a number of delays for service were reported in various regions.
“Our communications and IT service providers have been chosen for their proven service and near-perfect uptime”, says company President, Rick VanKleef, “and service interruption was never in the cards when contemplating a preferred launch date for our new MTM system, but our management team is working to mitigate further service interruption”.
As reported in the news over the past week some of the major national communications players have had their share of troubles and while redundancy steps are built into the Ontario Patient Transfer service delivery model, escalated delays were experienced as these service providers worked to resolve their technical issues. On top of that OPT has experienced a higher than normal volume of patient service, resulting in the mobilization of additional crews.
“We wish to assure our customers that we are doing all we can to stay on top of the high demand for service”, explained General Manager, Phil Coburn, “and we are confident that with no additional communications interruptions we will be back to normal operation status once we have cleared any backlog”.
OPT states that the MTM system was designed from the ground up to improve service and help identify inconsistencies so that operations management can take steps to eliminate inefficiencies. “Unfortunately we must do this in real-time as our customers require service. There are no shortcuts to improving service. We simply must maintain the resolve to up our game and find ways around the obstacles that present themselves” added VanKleef.
OPT are confident that communications issues are being resolved with only one more service provider reporting intermittent service interruption across the Toronto-Montreal corridor.