Mission, Vision and Values

Our Vision is clear
Ontario Patient Transfer will lead the non-emergency medical transfer industry in Ontario, through compassionate, professional and innovative patient care. We will set the bar where others may follow.

Mission
Hire the best people and enhance their roles through practice and training.

Employ the most efficient processes and tools to deliver excellence in service.

Work with our partners to redefine the service of non-emergency medical transfer care, set guiding standards and self-regulate our business.

In short, set an uncompromised health care standard of excellence in non-emergency medical transfer across the Province of Ontario.

Core Values

We will promote the well-being of the people we serve by embracing the following values in everything we do.

Integrity
We work to earn the trust of everyone we serve.

We do this by being dependable, trustworthy, meeting or exceeding moral standards and through the enhancement of the well-being of others.

Compassion
We seek to care for all as we would wish to be cared for.

We do this by understanding our job and what it means to serve others. We understand that the people we serve come to us because they are in need, and should be treated with dignity and kindness.

Balance
We endeavor to balance work, life and the well-being of others.

We do this by working to serve others. We value co-workers, family, friends, and the people we serve. We work to be better as individuals, to promote a better organization.

Excellence
We set the bar in our industry for excellence.

We do this by providing constructive input and applauding innovation. We strive each day to consistently improve. We collaborate with our colleagues and with specialists. We help others to achieve their individual goals for self-improvement.

Collaboration
We work as a team and partner with other organizations to benefit our patients, their families, and the community.

We do this by remaining open to the opinions of others. We help others in their time of need. We participate by giving freely of our time to our community.

Stewardship
We develop and manage our human, financial, technological and other resources to benefit and support those we serve.

We do this through responsible management of all resources.